Lukki Privacy Policy

At Lukki Online Casino, we are committed to protecting your personal data and respecting your privacy while you enjoy our games and services. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use the Lukki app, or interact with Lukki Casino in any other way. By registering an account or using Lukki casino login, you agree to the practices described in this policy.

Lukki is operated by Just Entertainment B.V., registered under No. 160603 at Scharlooweg 39, Willemstad, Curaçao, and licensed by the Curaçao Gaming Authority under license OGL/2024/164/0246. We take our legal obligations regarding data protection seriously and have implemented appropriate technical and organizational measures to safeguard your information.

Information We Collect

When you create an account with lukki online casino, use lukki casino login, or make a deposit, we collect various categories of information necessary to provide our services, verify your identity, and comply with our licensing obligations.

Personal Information You Provide

• We collect your full name, date of birth, and residential address during registration
• We gather your email address and phone number for account verification and communication
• We request identification documents to verify your identity in accordance with anti-money laundering regulations
• We collect payment details when you use our deposit and withdrawal methods, including cards, e-wallets, bank transfers, and cryptocurrency wallets
• We may ask for proof of address or citizenship confirmation, particularly where our restricted countries or bonus ban policies apply

Information Collected Automatically

• We track your gaming activity, including games played, wagers placed, and outcomes, to manage your account and loyalty program status
• We record your IP address, device type, browser information, and operating system when you access lukki casino online or the lukki casino app
• We use cookies and similar technologies to enhance your experience and remember your preferences
• We log your login times and session duration for security and fraud prevention purposes

How We Use Your Information

We use the information we collect for several important purposes related to operating Lukki Online Casino safely and effectively.

• We use your data to verify your identity and age, ensuring compliance with our licensing requirements
• We process your personal information to manage deposits, withdrawals, and lukki casino withdrawal requests
• We analyze your gaming activity to calculate loyalty points under our Yacht Club program and determine your VIP tier eligibility
• We use your contact details to send you promotional offers, including lukki bonus codes, lukki promo code notifications, and updates about lukki no deposit bonus opportunities, where you have consented to receive such communications
• We monitor account activity to detect and prevent bonus abuse, fraud, and other prohibited behavior
• We use your information to respond to your inquiries through our live chat, email support, or FAQ resources
• We retain records as required by Curaçao gaming regulations and applicable anti-money laundering laws

Legal Basis for Processing

We process your personal data based on several legal grounds, including the necessity of processing to perform our contract with you when you register and play at Lukki Casino, our legitimate interests in preventing fraud and securing our platform, our compliance with legal obligations under our gaming license, and your consent where required, such as for marketing communications.

Sharing Your Information

We do not sell your personal information to third parties. However, we may share your data in the following circumstances:

• We share information with payment processors to facilitate deposits and lukki casino withdrawal transactions, including providers handling Visa, Mastercard, Skrill, Neteller, Interac, and cryptocurrency processing
• We disclose data to identity verification services to confirm your age and residency status
• We provide information to regulatory authorities, including the Curaçao Gaming Authority, when legally required
• We may share data with law enforcement agencies when necessary to investigate fraud or comply with legal obligations
• We work with service providers who assist us in operating our website, mobile app, and customer support systems, and these providers are contractually bound to protect your data

Cookies and Tracking Technologies

We use cookies to improve your experience when you access lukki online casino through desktop or mobile devices. Cookies help us remember your login details, personalize your gaming experience, and analyze website traffic. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our services, including lukki casino login and account features.

Data Security

We implement industry-standard security measures to protect your personal and financial information from unauthorized access, alteration, disclosure, or destruction. Our security protocols include encryption technologies for sensitive data, secure servers, and regular monitoring of our systems.

• We encrypt payment information during transmission to protect your financial details
• We restrict access to personal data to authorized employees who require it to perform their duties
• We regularly review our security practices to address emerging threats
• We require secure authentication when you access your account through lukki login

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Financial records related to deposits and withdrawals are typically retained for the period required under Curaçao gaming regulations. If your account becomes dormant, we may charge a monthly maintenance fee as outlined in our Terms and Conditions, but we continue to retain your data in accordance with applicable retention requirements.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to honoring these rights where applicable.

• You have the right to request access to the personal information we hold about you
• You may ask us to correct inaccurate or incomplete data
• You can request that we delete your personal information, subject to our legal retention obligations
• You may object to certain processing activities, including direct marketing
• You have the right to withdraw consent at any time where processing is based on consent
• You may request a copy of your data in a portable format

To exercise any of these rights, you can contact our support team at support@lukki.com, and we will respond to your request within a reasonable timeframe.

International Data Transfers

As we serve players across Canada, Australia, New Zealand, Norway, Austria, Switzerland, and other international markets, your data may be transferred and processed in countries outside your country of residence. We take appropriate steps to ensure that such transfers comply with applicable data protection standards.

Restricted Territories

We do not accept players from certain restricted countries, including the United States, United Kingdom, and several other jurisdictions listed in our Terms and Conditions. If you attempt to register from a restricted territory, we may be unable to process your account, and any personal data collected during a failed registration attempt will be handled in accordance with this policy before being deleted.

Children's Privacy

Lukki Online Casino is intended for adults only. We do not knowingly collect personal information from individuals under the legal gambling age in their jurisdiction. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete such information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly. Continued use of Lukki Casino after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions or concerns about how we handle your personal data, please contact our support team via live chat, available 24/7, or by email at support@lukki.com. We are here to assist you with any privacy-related inquiries regarding your experience with Lukki Casino.